![]() ![]() ![]() When claiming compensation, it’s important that you’ve kept a record of each time you were affected, so you’ve got evidence of the full amount you could be due. If you’ve been affected by the TSB fiasco and want to move to another bank, first make sure you claim any compensation you may be owed by TSB. It’s worth considering opening another account so that if one bank experiences a similar problem, you’re not completely shut out. So in a banking climate where over 700 bricks and mortar branches closed last year, and thousands of call centre jobs are being slashed, what are we to do to protect ourselves from the next online blackout? The simple answer might be to not keep all of your money in one place. Funds Transfer Automatically transfer funds from one TSB account to another. With business accounts being affected, some companies have been unable to pay their staff. Enhanced Login Security Encryption software protects your identity. Although Paul Pester, CEO of TSB, has since taken responsibility of the IT failure and tweeted announcing, “Of course, customers can rest assured that no one will be left out of pocket as a result of these service issues,” it’s too little, too late for some customers. The real world consequences of such a massive lockout, the size of which we haven’t seen from a British bank since RBS in 2012, are enormous. Despite releasing a since retracted statement, boasting of the ‘capacity of technological management’ of the transfer, Josep Oliu, chairman of TSB owners Banco de Sabadell, was forced to accept the scale and impact of the mishandling. One customer reported having access to a business account to which they held no affiliation, with a balance of over £2.3m. They saw it all, from no access whatsoever, to logging in to their online banking service, to being greeted by accounts which they did not recognise as their own. Or you can register via Internet Banking. Set up your online banking quickly using the TSB Mobile Banking App. When the bank attempted to migrate some of their services to a new platform, involving the transfer of 1.3billion customer records, those customers were met with an array of problems. About TSB Online Banking Services TSB Bank Personal Banking Help and support Online Banking Online Banking It’s easier to stay on top of your money whenever and wherever you need to. The FOS can usually get involved 15 days after you’ve raised concerns with the bank.TSB haven’t had a good time recently, and the same can be said for the nearly 5 and a half million customers who still couldn’t access their accounts after 7 days of technical meltdown. It's free to escalate your complaint to the independent body, which looks at the evidence before deciding on what action is fair. If you're not happy with the way the bank has responded to your complaint you can report the case to the Financial Ombudsman Service (FOS). If you still can't access your money, begin gathering evidence for a complaint.Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.But remember: don’t ever share your account details over social media. ![]() If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do.If you can't get there, or it is closed, call your bank and ask for its guidance on what to do.Visit your local branch as soon as you can.If you can't access your money and you need to urgently, here's what to do: The Thrift Savings Plan (TSP) is a retirement savings and investment plan for Federal employees and members of the uniformed services, including the Ready. We use the latest online security measures to protect your money, your personal information and your privacy, but there are also a number of things you need to do to make sure youre fully protected. What to do if you can't access your money Online security Managing your money is easy with Internet Banking and we’ll help you every step of the way. ![]()
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